Terms and conditions

Welcome to Africa Marrakech Tours ! These Terms and Conditions govern your use of our services and website (africatoursmarrakech.com ). By booking a tour, accessing our website, or contacting us via phone (+212 679-037384) or email (contact@africatoursmarrakech.com ), you agree to abide by these terms. Please read them carefully before proceeding.

1. Booking Terms

• Reservation Process :

  • All bookings must be confirmed with a deposit or full payment, depending on the tour package.
  • Once your booking is confirmed, you will receive a confirmation email with all relevant details.
   

• Payment Terms :

  • Payments can be made via bank transfer, credit card, or other secure methods as specified during booking.
  • A deposit of [insert percentage, e.g., 30%] is required to secure your reservation. The remaining balance must be paid no later than [insert time frame, e.g., 30 days] prior to the tour departure date.
   

• Cancellation Policy :

  • Cancellations must be made in writing (via email). Refunds are subject to the following conditions:
    • More than 30 days before departure: Full refund minus a [insert amount, e.g., $50] processing fee.
    • 15–30 days before departure: 50% refund.
    • Less than 15 days before departure: No refund.
     
  • Changes to bookings may incur additional fees and are subject to availability.
   

• Force Majeure :

  • We are not liable for cancellations or disruptions caused by unforeseen circumstances such as natural disasters, political unrest, pandemics, or other events beyond our control.

2. Travel Arrangements

• Itinerary Changes :

  • While we strive to adhere to published itineraries, we reserve the right to make changes due to weather conditions, local regulations, or other unforeseen circumstances.
   

• Accommodations and Services :

  • Accommodations and services are subject to availability and may be substituted with alternatives of equal or higher quality if necessary.
   

• Passport and Visa Requirements :

  • It is your responsibility to ensure that you have a valid passport and any required visas for travel to Morocco.
   

• Health and Safety :

  • You are responsible for ensuring that you are physically fit to participate in all activities included in your tour.
  • We recommend purchasing travel insurance to cover medical emergencies, trip cancellations, and other unforeseen events.

3. Liability and Responsibility

• General Liability :

  • Africa Marrakech Tours acts as an intermediary between travelers and third-party service providers (e.g., hotels, transportation companies, guides). We are not liable for any accidents, injuries, losses, or damages incurred during your trip.
   

• Travel Risks :

  • Travel involves inherent risks, including but not limited to accidents, theft, illness, and delays. You assume full responsibility for these risks when booking with us.
   

• Limitation of Liability :

  • Our liability is limited to the cost of the tour package booked through us. We are not responsible for additional expenses such as flights, meals, or personal belongings.

4. Intellectual Property

• All content on our website, including text, images, videos, and logos, is the property of Africa Marrakech Tours and is protected by copyright laws. Unauthorized use or reproduction of this content is strictly prohibited.

5. Conduct and Compliance

• Code of Conduct :

  • Guests are expected to behave respectfully toward staff, guides, fellow travelers, and local communities. Disruptive or inappropriate behavior may result in removal from the tour without a refund.
   

• Local Laws and Customs :

  • You agree to comply with all local laws, regulations, and cultural norms while traveling in Morocco.

6. Website Usage

• Accuracy of Information :

  • While we make every effort to ensure the accuracy of information on our website, we do not guarantee its completeness or reliability.
   

• Third-Party Links :

  • Our website may contain links to third-party sites. We are not responsible for the content or practices of these external platforms.
   

• Cookies and Tracking :

  • By using our website, you consent to the use of cookies and tracking technologies as outlined in our Privacy Policy.

7. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of Morocco. Any disputes arising from your booking or use of our services will be resolved through negotiation or mediation. If unresolved, disputes will be subject to the jurisdiction of Moroccan courts.

8. Contact Us

If you have questions, concerns, or need clarification regarding these Terms and Conditions, please don’t hesitate to reach out:

• Website : africatoursmarrakech.com
• Phone : +212 679-037384
• Email : contact@africatoursmarrakech.com

9. Acknowledgment

By booking with Africa Marrakech Tours , you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing us as your trusted travel partner. We look forward to helping you create unforgettable memories in Morocco!